For orders within the UK the following information applies:
Delivery Valid Monday-Thursday on orders placed before 2pm - UNDER £30 - £4.95 - FREE SHIPPING OVER £30
Orders placed after 12pm or weekends will be processed on the next working day.
International orders: All orders outside UK (except ROI) - please ask for details
Returns Returns address: Please see our contact page.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and labels attached (not removed).
Additional non-returnable items: Gift cards or Downloadable products. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer without speaking to us first. There are certain situations where only partial refunds are granted: Obvious signs of use. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds If you haven't received a refund yet, first check your bank / paypal account again. Then contact your paying company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us.
Sale items All items purchased in SALE or Using a Discount Code will be refunded with a Online Gift Card Voucher. Items can also be exchanged for other goods online Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via our contact form and send your item to the stores published address
Gifts If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he / she will found out about your return.
Shipping To return your product, you should mail your product to the stores published address, You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.